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U.S. Representative Newman, Ald. O'Shea Announce New Efforts to Address Postal Delays on Chicago's Southwest Side

June 15, 2021

Following a meeting with USPS leadership, new efforts are in place to address local postal service delays, including a hotline for Mt. Greenwood and Morgan Park residents

CHICAGO, IL – Today, U.S. Representative Marie Newman (D-IL-03) and Alderman Matthew J. O’Shea (19th Ward) announced new efforts to address the local postal delays that constituents on Chicago’s Southwest Side have experienced over the past several months. Following a convening with Chicago United States Postal Service (USPS) leadership, in which Congresswoman Newman and Ald. O’Shea demanded leadership reach a solution to better track service delays, USPS has now announced two new hotlines designated for residents serviced by Chicago’s Mount Greenwood and Morgan Park post offices. 

“Postal mail is indispensable to many of our constituents, as they rely on the service for medicine, bills, tax refunds and other essential documents. However, for far too long, the residents of Mount Greenwood and Morgan Park have experienced some of the worst postal delays not only in Chicago but across the entire country. Since day one of being in Congress, I have been fighting to find real, long-term solutions to address these service issues and ensure our local postal service regains the public trust and truly delivers for its constituents,” said Congresswoman Newman. “While we are heartened to see this new pilot project in our communities, we will continue to meet every month with local USPS leadership to hold them accountable and ensure these solutions are working for our constituents.” 

“I appreciate Congresswoman Newman and the United States Postal Service leadership working together to improve our postal service,” said Alderman O’Shea. “This hotline will be a welcome option to residents as we continue to work on long term solutions.” 

Residents who live in the service areas of the Mount Greenwood and Morgan Park post offices and have not received mail in one business day or more can now call the USPS hotlines to report the issue and expect to receive their backlogged mail on the next business day. This new hotline pilot project is specific to these two offices and available only to residents serviced by them. The lines are staffed live during business hours and voicemails are expected to be responded to within the next 24 hours. If you reside in the service area of either the Mount Greenwood or Morgan Park post office and are experiencing postal issues, you can call the following hotlines: 

  • Mount Greenwood: (312) 983-8135 
  • Morgan Park: (312) 983-8092 

Last month, Congresswoman Newman and Alderman O’Shea convened a meeting with Chicago USPS leadership for a conversation about severe service and delivery issues at the Mount Greenwood and Morgan Park post offices, which have consistently ranked within the worst-performing post offices in the country based on a host of internal USPS metrics. To ensure that these latest corrective actions prove effective, Congresswoman Newman has established new monthly recurring meetings with the USPS leadership to monitor the status of service and continue collaborating on productive solutions. 

In addition to this latest pilot project, USPS has hired 370 new postal carriers since Feb. 27th. Approximately a third of those new carriers are fully trained and active while the remaining two-thirds are in the pipeline.